After-Sales and Refund Policy

Updated: October 9, 2026

1. Physical Goods

If you find that an item is damaged, incorrect, missing, or defective after delivery, you can request after-sales service from the corresponding order in your member center and upload supporting documents as prompted on the page.

Items eligible for the seven-day no-reason return policy may be returned within seven days of delivery, provided they remain in good condition and do not affect resale.

2. Digital Content Such as Courses, Memberships, and Points

Digital content and virtual services are non-refundable once activated or used. If they cannot be used properly due to our site, please contact us and we will assist you.

3. Offline Courses and Events

If you are unable to attend after registering, please contact us before the course begins. Whether a refund is available and the refund percentage are subject to the terms stated on the registration page.

4. Refund Processing

Once your refund is approved, it will be returned to your original payment account or your site balance. The time it takes to arrive depends on the payment channel.

5. Contact Us

If you have any questions about after-sales service, you can reach us through the contact details published on this site.